If you’re having trouble logging in or accessing My Math Academy, it could be an issue with one of the following:
Invalid Login Credentials
Are you getting an error message with “Invalid Username or Password.” when you try to log in? If so, it means that you’re entering an incorrect email address and/or password.
If you forgot your password, try resetting it. Don’t forget to check your junk/spam folders if you’re not seeing an email in your inbox after 15 minutes. If you don’t receive the password reset, it’s possible that your account is actually linked to a different email address.
Not sure which email address you should use to log in? Reach out to our team with your details and we can help locate the email associated with your account.
To access My Math Academy through your school, an administrator will need to ensure that your student or teacher account has been assigned a license. Please reach out to your school’s administrator to confirm your account’s status.
Other Errors and Loading Issues
If you’re unable to bypass the login screen because of technical issues, like an unresponsive page or general error message, working through some basic troubleshooting steps may help. Try these:
- Clear your app cache.
- Force close My Math Academy.
- Check for updates.
- Reinstall the app.